Crisis Communications & Reputation Management
What the Coldplay KissCam Teaches Us About a Crisis
Well, that was fast. Literally, in the blink of an eye, Cold Play is hot, Astronomer is seeing stars, and everyone knows precisely what I’m talking about. THE video. Seen 122 million times in a…
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What “Bucks County, USA” Can Teach School Leaders
A new PBS documentary series follows one Pennsylvania county as school board meetings turn into battlegrounds, and almost every school leader will recognize the scenes. The lesson is that division in a community may be unavoidable, but the tone of the room is something leaders can shape.
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Loud, Fast, and Probably Fake: Communicating Through a Hoax Threat
Hoax threats are designed to create chaos, and a prepared leader doesn't give them any.
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Putting the Cell Phone Issue to "ASTOP"
The school year is just getting started, and more and more districts are implementing policies that limit—or completely prohibit—student cell phone use during the school day. That makes cell phones a perfect excuse to showcase…
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