Crisis Communications & Reputation Management
Managing the Summer Rumor Mill

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Loud, Fast, and Probably Fake: Communicating Through a Hoax Threat
Hoax threats are designed to create chaos, and a prepared leader doesn't give them any.
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Putting the Cell Phone Issue to "ASTOP"
The school year is just getting started, and more and more districts are implementing policies that limit—or completely prohibit—student cell phone use during the school day. That makes cell phones a perfect excuse to showcase…
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Don’t Wait for the Fire to Test the Alarm
There’s a particular kind of confidence that can get school administrators into trouble. It goes something like this: We have a crisis plan. It’s in a binder somewhere. We’re covered. But when was the last time…
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